Refund & Replacement Policy

Every ResinKriti piece is handcrafted and made-to-order especially for you. Because of this, we follow a simple policy that is fair to both our customers and to the artist behind each piece.

Made-to-Order Items

All made-to-order items are non-refundable and non-returnable once production has begun. Personalisation (names, dates, custom photos, colours) cannot be reused for another customer.

Damage in Transit

If your piece arrives damaged, we offer a free replacement subject to the following:

• A clear unboxing video is mandatory — please record from the moment you receive the sealed courier package until the piece is fully unwrapped.
• The damage claim must be raised on WhatsApp within 48 hours of delivery.
• Share the unboxing video plus photos of the damage on WhatsApp.
• Once verified, we will remake and reship your piece free of cost.

Order Cancellations

• Cancellations before production begins: 100% of your advance is refunded.
• Cancellations after production has begun: advance payment is non-refundable.

Payment Terms

A 50% advance confirms your slot and lets us begin sourcing materials and crafting. The remaining 50% is due before dispatch.

To raise a replacement request, WhatsApp us at +91 70179 71115.